BabyDashNow™ FAQs
Quick answers about orders, ~30-min delivery in Stamford, payments, returns, and more.
⚡ Ordering & Delivery
How fast is delivery?
We aim for **~30 minutes** across Stamford ZIPs 06901–06907. Timing depends on store queue and exact distance.
Where do you deliver?
Stamford, CT only (ZIPs 06901, 06902, 06903, 06905, 06906, 06907). Apartments, houses, lobbies and concierge desks.
Can I schedule a 30-minute window later today?
Yes. You can **schedule 08:00–22:00** in 30-minute windows. Same-day available until ~9:30 PM.
What if an item is unavailable?
We text you with a close **substitution for approval**. If you’d rather skip it, we remove it before checkout.
💳 Payment & Pricing
How do I pay?
Checkout on site with cards or PayPal. CT Sales Tax 6.35% and $1 Delivery in Stamford (orders $15+) apply automatically.
Is my payment secure?
Yes—payments are processed by trusted gateways over SSL. BabyDashNow™ never stores full card details.
🍼 Products & Safety
Are products sealed and genuine?
Always. We deliver **factory-sealed, parent-approved brands** only—no knock-offs.
Can you help choose a brand or size?
Yes—reply to our text or use **Custom Order** to list options (e.g., “Similac 360 or Enfamil NeuroPro”).
↩️ Changes, Returns & Refunds
Can I change or cancel a scheduled delivery?
Free changes up to **60 minutes before** your window—reply to our text to update.
What’s your returns policy?
Returns within **30 days** if unused and unopened. For hygiene, opened diapers, wipes, formula, bottles, pacifiers and perishables are **non-returnable**. See our full Refunds & Returns.
How are refunds issued?
Approved refunds are sent to your original payment method within **5–10 business days**.
