Refunds & Returns Policy - BabyDashNow™ | Essentials Delivery in Stamford

Last updated: September 2025

Overview

Our refund and returns policy is valid for 30 days from the date of purchase.
If more than 30 days have passed, unfortunately we cannot guarantee a refund or exchange, except as required by law.

To be eligible for a return:

Items must be unused and in the same condition you received them.
They must be in the original, unopened packaging.
A receipt or proof of purchase is required.

⚠️ Please do not send items back to the manufacturer. All returns must be processed directly with BabyDashNow™.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

Opened packs of diapers, wipes, formula, bottles, or pacifiers
Perishable goods (snacks, drinks, or food items)
Intimate or sanitary products
Gift cards
Downloadable digital products

Partial Refunds

Partial refunds may be issued if:

An item is returned not in its original condition, damaged, or missing parts (not due to our error).
Returns are requested after 30 days (case-by-case review).

Refund Process

Once your return is received and inspected, we will notify you by email.
You will be informed whether your refund is approved or declined.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit card company (posting may take time).
Contact your bank (processing times vary).

If you’ve done all the above and still haven’t received your refund, please contact us:
📧 hello@babydashnow.com

Sale Items

Only regular-priced items may be refunded.
Sale or promotional items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same item, email us:
📧 hello@babydashnow.com

Gifts

If marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return.
Once your return is received, a gift certificate will be emailed to you.
If the gift wasn’t marked as such, or shipped to the gift giver, the refund will go directly to the original purchaser.

Shipping Returns

Please mail your return to:

BabyDashNow™ – Returns Department
Mackwyn LLC
Stamford, CT, USA

You are responsible for return shipping costs.
Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted.
For higher-value items, we recommend a trackable shipping service or shipping insurance.
We cannot guarantee that we will receive your returned item.