💬 FAQ CENTER
Questions? We’ve Got Answers.
Explore the most common questions about delivery, products, payments, and parents-first support.
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Tap a category to jump straight to answers.
🚚
Delivery
Timing, coverage, driver ETA
🛒
Orders
How to order, changes, cancellations
🍼
Products
Brands, sizes, sensitivities
💳
Payments & Refunds
Card, Apple Pay, PayPal, refunds
👤
Account & Support
Help, contact, updates
🚚 Delivery FAQs
Most orders arrive in about 30 minutes when stock and traffic allow.
If anything changes, we text you in real time.
We currently serve Stamford and nearby towns.
Use the ZIP checker on the Delivery Zone page to confirm coverage instantly.
Yes. Go to “Schedule Delivery” and select your window.
We’ll confirm by text before dispatching.
🛒 Order FAQs
Text us right away. If the driver hasn’t purchased yet, we’ll swap it.
Parents first — always.
Absolutely. Message us quickly with what you want added.
We’ll confirm availability and update your total.
🍼 Product FAQs
Yes. We purchase only sealed, genuine brands from trusted stores.
If you ever have a concern, we’ll fix it immediately.
Yes. Use Custom Order or text us your request.
If it’s available locally, we’ll bring it.
💳 Payments & Refunds
Card, Apple Pay, PayPal — all processed securely.
We never store full card details.
If there’s an issue, contact us — we handle refunds fast and fairly.
You’ll get a confirmation by email.
👤 Account & Support
Use the Contact page, WhatsApp, or tap “Text Us” in the site header.
We respond in minutes.
Yes — we text you when we start shopping, when the driver is en-route, and at drop-off.
Still have questions?
We’re here to help with orders, delivery windows, or anything your baby needs.
